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Application Support Analyst

3 months ago

Metro Manila, Philippines NNIT Digital & Life Sciences Philippines Inc. Full time

Daily Responsibilities:
• Provide L2 system support for Veeva Vaults
• Manage system users, roles, and permissions
• Provide advisory/consultant expertise and support
• Drive continuous improvements by staying on top of new functionality
• Serve as escalation point for issues and questions
• Responsible for troubleshooting and fixing system issues
• Evaluate the existing functionality and implement per business needs
• Ensure quality and adaptation
• Assist with creating reports and dashboards
• Make system configuration and routine changes
• Manage data loads (bulk upload of documents, users, metadata, fields on documents) and realignments (data mapping as part of configurations)
• Promote changes by utilizing package deployments and change controls
• Ensure Veeva environments are validated every release and every change

 

Required Qualification:

 

1. Technical

Minimum 3 years of experience in handling incidents, service requests (L1 and L2), and change management.Experience in application monitoring, analysis, troubleshooting, and configuration.Good understanding of incident, problem, change management.Has worked with SLAs/KPIs.Knowledge of system validation/testing, patching, and upgrade.

 

2. Consultancy Mindset

Comfortable in driving conversations (video call) with clients and end-users.Responsible, self-driven and proactive.Openness to continuous learning (fast-learner, adaptable).

 

3. Working Environment

Amenable to work in rotational shifts (Asia, Europe, US – EST/PST).Comfortable with being assigned multiple applications (minimum 3 at a time).Experience in working with multicultural teams.Comfortable working with a dynamic, mid-sized team.

 

4. Educational Background

Graduate in computer sciences or Life Sciences

 

Nice to have (not required)

Technical support (L1, L2) experience of GxP or Pharmaceutical/Life Science applicationsWorking experience on any Veeva Vaults.ITIL certified (or willing to get training and certification).Good understanding of System Lifecycle.Experience in system administration for GxP applications.Experience creating and testing application enhancements.Experience working with integrations.Have a fair understanding of Life science business workflows and knowledge of domains i.e. (Clinical/ regulatory/ Safety).Experience in any of the following applications (or similar): Vitrana, Please Review, Sum Total, Smart Sheet, goBalto Activate/Select, iMedidata/RAVE, Medable, InForm, Liquent InSight, Syn aps, Dragon, etc..