Business Process Analyst
3 weeks ago
Responsibilities
Create process documentation, workflows, knowledge articles, and policies and guidelines for customer service processes.Support the implementation of projects aimed at improving services in line with organizational directives and regulatory requirements, enhancing customer service delivery and helping achieve corporate goals.Monitor customer processes to ensure compliance with prescribed KPIs by conducting process health checks and addressing identified risks and gaps.Provide assistance to resolve process and system-related concerns.Requirements
At least 3 years of experience in business process analysisWith experience in gathering and documenting requirements, conducting process mapping, and identifying areas for improvementPreferably with experience in data analyticsWilling to work onsite-
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