Vice President for Operations

1 month ago

Philippine, Philippines Acquire BPO Remote Work Freelance Full time

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As the VP of Operations, your role is vital in contributing to our organization’s operational growth and success.

A SNAPSHOT OF YOUR ROLE

As the VP of Operations, you are responsible to cascade down and implement ACQUIRE strategy throughout the operations teams and programs, and to reflect it in the definition of the local strategies where applicable. You are also responsible for day-to-day running of the company’s overall operations as well as strategic in developing operational plans with the COO, Client Relationship teams and relevant support department managers for the long-term success and future of the overall organization. You will manage teams by guiding performance against objectives, creating an atmosphere of transparency and collaboration, modeling leadership behaviors, and encouraging continuous improvement and innovation. You will lead the operations teams by managing the overall operational aspects of each client, the commercial agreements, and address and resolve delivery issues, and to increase the company’s profitability and to ensure the achievement of the company’s commercially obligated and client aligned strategic objectives and targets. You will lead and promote efforts in building the ACQUIRE culture and demonstrating Values. You will also lead adherence to compliance standards in critical operational aspects such as information security, Code of Conduct, industry operating standards, among others. You are also responsible in ensuring that all aspects of the operation to comply with local labor and global privacy laws and other relevant local and global policies on Information Security and Data Privacy.

Your role also includes, but is not limited to the following:

Responsible for client and stakeholder financial outcomes including financial targets and budget expectations.Develop key operational management employees to function and operate in a high-performance culture.Develop and present the strategic business plans for growth and governanceTake a leadership role in establishing or developing the company’s culture and valuesCommunicate important company or business information to the team membersEnsure that there is a fit between strategy and culture, and the company’s processes and structureSteer and motivate people to implement the company’s strategy and valuesEnsure that work and team environment provide a stimulating atmosphere that generates high levels of engagement in its membersEnsure a global coordination of local activities and manage the day-to-day operations of the company in an optimized wayDefine objectives for team membersManage, motivate, develop and lead members of the Management TeamManage resources efficiently and effectively to achieve the company’s objectivesChair Management Team meetingsWork with COO to establish a risk management planEnsure that there is a succession plan in place

A BIT ABOUT YOU

BS in Management or relevant skills in related field, MBA an advantage10+ years’ experience in a leadership capacity within related technical/functional work area including leadership functions in Operations and Corporate ServicesExcellent interpersonal skills and ability to build up quickly trusted relationship with Management members and employeesAbility to balance company and employee needsHands-on and pro-active approach in managing teamsAbility to focus on both operational and tactical aspects of the businessAbility to act as a positive role model in all interactions within the organizationAn analytical mindset, analyzing situations to bring adapted solutionsAssertive communicator and convey concepts and information in a clear, honest, structured and diplomatic manner

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.Impact:Do, get it done, create impact.Passion:Be positive, bring passion and energy.Transparency:A transparent team can help each with other.