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Network Engineer

4 months ago

Metro Manila, Philippines HCL Technologies Philippines Inc Full time

This is a remote customer-facing role that specialises in assisting B2B customers with the turn-up of their Network (Circuit) and logical activation of Transport Layer 1, 2 &3 configuration for a variety of high-speed data services solutions. This team is setup based on a Tiered Operating structure involving routine, complex and escalated circuit-build delivery scenarios. There are multiple roles within Tier 1, Tier 2 and Tier 3 support and based on candidates’ prior experience and skillsets including communication skills, an appropriate job-fitment will be assessed during the screening and interview process. 

Responsibilities:

Review circuit activation order in advance for technical details and configuration and testing of circuitsPre-activation activities include coordination of Third-Party Access Providers, pre-build circuits prior to activation, and coordinating with other departments and the customerExposure to Ethernet Topologies , Network design (Lan,WAN,ISP) and troubleshooting.Join scheduled live circuit activation conference calls with customers to turn-up circuits and perform technical troubleshooting and configuration changesProvide comprehensive technical support to customers during the turn up of new Data Network (IP, Switched Ethernet) and Optical Transport Network (SONET, DWDM) services via phone and emailPerform routine circuit testing and acceptance in accordance with standardsProvide network technical assistance to external teams such as Service Desk, Field Technicians and other Engineering teams as and when required through phone channels by communicating technical details during turnup and activationConfigure routers, firewalls, and NIDs using standard and non-standard templatesConduct RFC tests on new circuits; test, turn up, and troubleshooting T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuitsPerform Internet Route Registry updates, DNS configuration and support and BGP configuration and supportCoordinate with Telco Access providers as and when required to help with circuit activationsProvide single point of ownership in managing and dealing with escalated technical and activation jeopardy scenarios to prevent failures including non-acceptance of activations by customers 

 

Skills and Expertise: 

First and foremost, you must be comfortable in a customer facing role with excellent customer communications skills – ability to work collaboratively and professionally with multiple stakeholders as requiredAlthough this is a global role, it will be an advantage for candidates that have worked with North American and European Telco companiesCisco and Juniper platforms for logical configuration of network equipment and common WAN architecture and troubleshooting techniquesTCP/IP, IP addressing/Subnetting/CIDR, Private IP, IPSM, BGW, SNM, and Ethernet protocols for network communicationExperience with IPv6Transport / Access : TDM, Ethernet, ELine/ELanRouting protocols like BGP, EIGRP, and OSPF, MPLS for efficient data routingQoS, CoS, VLANs, and Policy-Based Routing for network traffic managementWorking knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principles;Software-Defined Interconnect for automated connections to cloud service providersComfortable in a fast-paced office environment and ability to meet multiple assignment deadlinesProven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivityExperience documenting network facilities and circuitsPersonal commitment to network safety and security, including safeguards to sensitive or confidential customer and company informationAbility to work an on-call rotation including after-hours and weekends on a recurring scheduleRelevant College DegreeIndustry certifications such as CCNA/P, Network+, JNCIA/P/CIS mandatory for Tier 3 rolesInternational Telecoms and Networking experience of 5+ year for Tier 2 and Tier 3 roles