30 CSR - Hybrid Set up - BGC Taguig

1 month ago

Metro Manila, Philippines Collabera Technologies Private Limited Inc. Full time

About the role

We are seeking talented Customer Service Representatives to join our growing team at Collabera Technologies Private Limited Inc. in Bonifacio Global City, Taguig City, Metro Manila. This full-time, hybrid role will allow you to work both remotely and onsite, providing you with the flexibility to balance your work and personal life.

What you'll be doingProviding exceptional customer service to our valued clients through phone, email, and chat channelsResolving customer inquiries and concerns in a timely and efficient mannerMaintaining accurate records and documentation of customer interactionsIdentifying and escalating any complex or sensitive issues to the appropriate team membersActively contributing to the continuous improvement of our customer service processes

What we're looking forAt least 1 year of experience in a customer service or call centre environmentStrong communication and interpersonal skills, with the ability to build rapport with customersExcellent problem-solving and decision-making abilitiesProficiency in both written and spoken EnglishFamiliarity with customer relationship management (CRM) softwareA passionate and dedicated approach to delivering outstanding customer service

What we offer

At Collabera Technologies Private Limited Inc., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:Opportunities for professional development and career advancementComprehensive health insurance coverageGenerous paid time off and holiday leaveDiscounts on a variety of products and servicesA collaborative and inclusive company culture

About us

Collabera Technologies Private Limited Inc. is a leading global technology solutions provider, serving clients across a wide range of industries. Our mission is to empower our clients with innovative technology solutions that drive business success. We are committed to fostering a diverse and inclusive workplace, where our employees can thrive and reach their full potential.

If you are passionate about delivering exceptional customer service and want to be part of a dynamic and growth-oriented organization, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

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