Delivery Customer Service Specialist

1 month ago

Philippine, Philippines Suy Sing Commercial Corporation Remote Work Freelance Full time

Overall purpose:

To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

Major responsibilities:

Monitors delivery trucks to ensure on time arrival to customerProvide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)Constantly give suggestions and ideas on how to improve work processes and service to customers.Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POSSeeks feedbacks from customers regarding delivery service and personnel

Qualifications:

Candidate must possess at least Bachelor’s/College Degree in any field.Fresh graduates are welcome to applyShould be willing to undergo training in Iloilo (Accommodation & allowance will be provided during training in Iloilo)