Specialist, Shore Excursion

5 hours ago

Metro Manila, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

Position Summary / Job Purpose:

This position is responsible for analyzing and maintaining inventory contained in the Pre-Cruise Planner system platform for Royal Caribbean International.  This includes obtaining, analyzing, validating and loading all product allotments. This position also serves as support to IT regarding ASR defects, enhancements and migrations and assists with quality assurance for contract reviews.

 

Essential Duties and Responsibilities:

•             Work with product and brand management to complete inventory set-up and help with maintenance for all itineraries and destinations taking into consideration passenger demand and brand strategy.

•             Reports on key performance metrics for assigned regions including regular updates. Based on these reviews, makes recommendations to management on suggested course of action to maximize excursion revenue for future call dates.

•             Analyzes daily emails from tour operators and makes increases / decreases to inventory based on tour operator responses.

•             Actions daily emails from Shipboard teams to adjust inventory based on participation

•             Provides business and system testing of Hybris and our Internal Booking Tool (IBT)  in conjunction with IT.  Reports defects, provides needed analysis/support for IT in resolution of defects and provides support during migrations. 

•             Analyzes weekly queries and performs quality assurance audits. This could include, but is not limited to, inventory and/or pricing discrepancies, online descriptions, images and video, tour operator restrictions, insurance certificates, operating plans and tour operator invoices.

 

Education, Experience, Knowledge & Skills:

•             Bachelor’s degree or equivalent years of directly related experience.

•             1-3 years of experience in Guest Port Experience and/or support of tour program development Preferred

•             1-3 years of data entry experience

•             Understanding of various IT systems desirable

•             Basic Accounting experience preferred

•             Comfortable handling large sets of data

•             Good understanding of international destinations

•             Excellent communication and writing skills

•             Ability to analyze trends in data

•             Excellent computer skills: Microsoft Word and Excel

•             Must be able to work independently as well as a team member

•             Ability to communicate effectively both verbally and via email

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