Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

ResponsibilitiesHandle requests through tickets and other online tools for customers in English and other languages.Provide accurate, valid and comprehensive information by using the right customer service methods/tools.Provide proper solutions to customer issues within reasonable time limits.Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.Follow communication procedures, guidelines, and policies.Ensure customer satisfaction and provide professional customer support.Maintain a positive, empathetic, and professional attitude toward customers at all times.Follow the shift arrangement based on the team needs.

QualificationsBachelor’s degree or above.At least 1 year’s customer support working experience.Communicate commercially in spoken and written English professionally is a must and bilingual language skills is a plus.Positive about and interested in the crypto industry; Good crypto industry knowledge or experience is a plus.Kind, warm-hearted, detail-oriented, with a strong spirit of teamwork.Can handle multiple tasks under high pressure while maintaining a professional attitude.Be able to support different shifts such as day shift or night shift.Your located countries are not limited.

While applying this role, please attach your updated resume in English.