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Customer Service Representative
3 months ago
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
This is an onsite position at our site, the Hideout, in Pampanga.
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What's in it for you?
Adherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentEmployee Referral ProgramBeautiful office spaceFree lunch provided daily
What does a day in the life as a Customer Service Representative look like?
Responds promptly and professionally to customer inquiries via phone, email, or chatProvides accurate information about products and services to customersResolves customer issues in a timely and efficient mannerFollows up with customers to ensure that their issues have been resolved to their satisfactionContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborates with other departments as needed to resolve customer issuesMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all timesAdheres to company policies and proceduresMeets or exceeds performance targets for related KPI’s Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
Undergraduates are welcome to applyAt least 6 months customer service experience or equivalent in a BPO/call center setupAbove average communication skills, both verbal and writtenProficient in using computers and various software applicationsMust be willing to work onsite at the Hideout Office, Clark, Pampanga
Having these qualifications are helpful, but not required
Experience supporting customers on all channels - voice calls, chat and email Familiar with CRM systems and practicesExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?
