Customer Service Representative

1 month ago

Philippine, Philippines TATA Consultancy Services (Philippines) Inc. Remote Work Freelance Full time

Job Highlights

Competitive Salary

Yearly Performance Appraisal

HMO with dependents on day 1

Job Description

Customer Service Representatives

Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed

Requirements:

Average - Good communication skillsCan easily be trainedBasic knowledge in computer navigationAmenable to work on shifting schedule