Station Officer

Main Duties 
1. Assists the SH in operational and administrative processes such as but not limited to inventory management, push off, rider and route management, route inbound, Cash on Delivery (COD) collection management, Petty Cash Fund (PCF) handling, and the updating of the Rider masterlist. 
2. Manages the hub’s day-to-day operations in the absence of the SH. 
3. Ensures the welfare of the fleet ground staff and improves their capabilities by taking an active role in training, coaching, and overall performance improvement. 
4. Monitors Rider performance and conducts rider training to ensure consistency in adherence to Ninja Van SOPs/Policies/Protocols. 
5. Ensures sound financial status of the hub through proper assessment of rider liquidation and management of the rider productivity. 
6. Conducts hubs analysis, provides concrete feedback, and suggests tangible solutions for the improvement of the overall hub outlook and performance. 
7. Ensures the proper scanning and updating of parcels and shipments in the Company’s logistics management application.

Secondary Duties 
1. Provides needed reports internally and externally. 
2. Conducts regular hub audits as directed. 
3. Ensures sufficient manpower capacity to support the incoming volume of the hub through hiring, stretching or other means. 
4. Identifies and evaluates operational circumstances that may call for sound decisions to be made or may require escalation to the superior for proper disposition. 
5. Monitors supplies of the hub for proper inventory and replenishment. 
6. Provides updates to the LM team and/or other concerned departments about any significant instances that may have adverse effects to the operations that may require their assistance. 
7. Champions customer satisfaction by working closely with the Company’s customer-centric tools of trade.

Others
Aside from their Station Officer roles, they are expected to perform the following: 
1. Travel from time to time as may be required for rescue, training, or other relevant company-sponsored activities. 
2. Execute roles outside of their designated hub such as rescue operations. 
3. Conduct operations in hubs where there are risks caused by calamities, insurgencies, protests, and the like. 
4. Carry out manual work such as carrying bulky items, maintenance of the hub, etc. 
5. Demonstrates a high level of trust as SO to deal with cash and high value items.