Operations Manager

An operations manager in a consultancy firm will play a pivotal role in overseeing and driving the

firm’s overall business operations. This leadership position requires strategic thinking, effective management,and a comprehensive understanding of consultancy services.

Job Responsibilities:

• Oversee day-to-day operations, ensuring efficiency, quality, and client satisfaction.
• Develop and execute strategic vision, goals, and business plans.
• Provide strategic guidance to the operations and ensure alignment with organizational objectives.
• Implement and optimize business processes to enhance productivity and profitability.
• Develop and manage budgets, financial forecasts, and key performance indicators (KPIs).
• Monitor financial performance and implement cost-effective measures to achieve financial goals.
• Cultivate and maintain strong relationships with clients, understanding their needs and ensuring the delivery of high-quality consultancy services.
• Lead client engagement efforts, ensuring client satisfaction and repeat business.
• Identify and pursue new business opportunities to drive revenue growth.
• Provide effective leadership to department heads and staff, fostering a positive and collaborative work environment.
• Set performance expectations, conduct regular evaluations, and promote professional development.
• Ensure compliance with industry regulations and legal requirements.

  Job Qualifications:

  • Bachelor’s or master’s degree in business administration, Management, or a related field.
  • Proven ten years of experience in a leadership role within a consultancy firm or training company.
  • Strong understanding of consultancy services and industry trends.
  • Exceptional strategic thinking, problem-solving, and decision-making skills.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to drive business growth and achieve financial targets.