HRSS Specialist

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

A member of the HR Shared Service - Response Team at OpenText is more than just a job, it is an opportunity to impact lives of fellow OpenTexters. You are essentially the go-to person for employees with questions on various HR-related matters.

WHAT THE ROLE OFFERS

• Be the first point of contact for employee inquiries on benefits, onboarding, payroll, and other HR areas.
• Answer questions accurately through various channels like phone, email, chat, or in-person.
• Utilize resources like knowledge bases, FAQs, and HR information systems to find the right answers.
• Maintain accurate employee data by managing HR systems and processes.
• Assist with programs to ensure smooth operation and a positive employee experience.
• Endorse complex issues to the appropriate HR specialists for further handling.
• Stay updated on HR policies, procedures, and best practices.

WHAT YOU NEED TO SUCCEED

• Bachelor's degree in a related field (HR, Business Administration, etc.) or 4 to 6 years of relevant work experience in HR.
• Experience in an HR Shared Services environment such as in APJ region.
• Knowledge in different HR practices such as Payroll and Total Rewards.
• Strong customer service skills with a focus on providing excellent service to employees.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Working knowledge of HR information systems (HRIS), SAP/SuccessFactors, and other related technologies/tools.
• Discretion and tact when handling confidential information.

ONE LAST THING

Overall, an HR Shared Service - Response Specialist plays a vital role in ensuring a smooth and efficient HR experience for employees. Acts as a central resource for information and problem-solving, all while upholding a high standard of customer service.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.