Customer Support Representatives

TaskUs Imus is looking for Customer Support Representatives (Teammate position).

Enjoy these awesome perks and benefits
✔ very competitive salary, along with performance-based incentives, 20% night differential and yearly appraisal
✔ HMO (Avega) after two weeks with 2 additional dependents
✔ free meals for on-site employees
✔ savings/retirement program
✔ life insurance
✔ scholarship for your kids (up to 40k tuition reimbursement per school year)
✔ paid and auto-approve leaves (sick/vacation/birthday/maternity/paternity)
✔ recreational areas (billiards, gym, zen room, sauna, daycare)

As a Teammate, you will:
- Receive inbound and/or place outbound calls
- Provide accurate and timely responses for inquiries coming through email and live chat support channels
- Filter content from the client's website
- Perform data and research functions
- Provide support through known basic troubleshooting techniques
- Manage and resolve customer complaints, and identify and escalate priority issues
- Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures
- Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality guidelines set by the client
- Meet and exceed client mandated KPI's (Key Performance Indicators), and ensure consistent performance based on a continuous improvement model
- Ensure that all logins and passwords (both Internal & External) are kept confidential
- Participate in all internal and external mandated trainings and/or seminars
- Have knowledge, understanding, and compliance with TaskUs policies and procedures
- Maintain knowledge of functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management

Fresh graduates/no call center experience are welcome to apply. We accept at least highschool graduates.- Willing to work on cyclical schedules.
- Have experience with phone/email/chat support and/or Customer Service/Sales/Billing/Collections/Technical Support is a plus, BUT NOT REQUIRED.
- Has strong English verbal and written communication, and comprehension skills.
- Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
- Can type at least 30 WPM for Voice Campaigns
- Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
- Resourceful, able to multitask and has high attention to details.
- Self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure.

---