Sales Support Specialist
4 weeks ago
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What's in it for you?
Hybrid setup at BGC, Taguig (2 days/month onsite)Equipment providedAdherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentBeautiful office spaceFree lunch provided dailyEmployee Referral ProgramInternal Title: Renewals Specialist/Manager
What does a day in the life of a Renewals Specialist/Manager look like?
Increases renewal sales for customer accounts (including encouraging additional products, mitigating and negotiating any potential down-sell and churn, and processing price increases)Accountable for timely subscription renewals for customers in assigned territory under the Commercial SegmentEducates customers on business practices and associated contractual implicationsEnsures customer awareness and understanding of applicable product elementsMaintain account team relationships and transfers leads as appropriateCollaborate with Customer Success Specialists and Account Executives to develop and execute renewals strategy, improve product adoption, and address churn risk in the businessCommunicates with customers directly to position relationship, understand the current needs, determine the pain points which can enhance retention rate.Plans renewal strategies to prevent churn and down sell on every subscriptionWhat are the required qualifications of a Renewals Specialist/Manager?
At least 1 years of experience in renewals, account/subscription retention, customer success, sales, account management or equivalent customer-facing role Excellent communication skills both written and oralExperience working with SaaS accounts is a big plus4-year college degree or equivalent business experience Experience recording information in Salesforce or similar CRM system preferredCan support negotiations, discovery call, and various client engagement conversation is a plusExperience infinite fun so you can have infinite growth.
Discover A Better Way to Grow Are you ready?
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