Customer Service Representative
1 month ago
Job Description:
Responsibilities:
- Responsible in taking inbound/outbound calls to assist callers in their queries, questions and be able to resolve client concerns in a timely manner.Â
- Display high level of Call Quality addressing customerâs needs
- Answer inbound/outbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions
- Respond to the needs of the customers and provide personalized service.
Qualifications:
Preferably college graduate of any 4 year course
Must have at least a year of experience in call taking and resolving client queries
Strong Life insurance product, services and process understanding and background
Effective communication skills
Friendly, energetic and approachable with a natural flair for great customer service
Can do attitude
Attention to details
A real team player who is keen to wear our brand with pride
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