Store Manager

Job Summary:

• Responsible for achievement of sales and profitability, merchandising and shrinkage control, business analysis, customer service, and people management of the entire store.

Job Description:

Sales and Profitability:

• Achieves sales versus target

• Achieves EBIT and EBITDA versus target

• Manages operating expense effectively by implementing cost-effective plans

Merchandising and Shrinkage Control:

• Maintains ideal Shelf Service Level (SSL)

• Knowledgeable on product off take particularly on fast moving and best selling merchandise

• Ensures that merchandise display guidelines are strictly followed

• Ensures that clean and fresh standards are observed in all departments

• Maximizes marketing promotions through timely and proper execution

• Ensures correct and timely implementation of space rentals

• Ensures correct execution of category management

• Supervises cycle count, semi-annual, and annual inventory activities to ensure accurate results

• Ensures that security measures and control procedures are in place

• Ensures that market returns (Return to Vendor) are within allowable percentage

Business Analysis:

• Reviews financial performance and identifies solution to address business needs

• Conducts monthly departmental review and implements programs to achieve financial targets

• Initiates competitive study to identify opportunities that will help improve sales

Customer Service:

• Ensures 100% compliance of all store personnel to customer service standards

• Conducts customer needs analysis to identify areas for improvement of the store

• Handles customer service related complaints effectively

People Management:

• Conducts objective and timely performance evaluation

• Promotes personal and professional growth of direct hires through appropriate trainings and workshops to enhance competency

• Ensures proper implementation of employee discipline at all times

• Ensures 100% compliance to approved policies and procedures

Reportorial and Other Requirements:

• Prepares departmental sales analysis

• Prepares annual and semi-annual performance appraisals

• Performs stock correction requests

• Ensures application of local permits and licenses not covered by company’s Liason Officer

• Recommends community sponsorship activities as part of store’s social responsibility

• Prepares and approves SAP-related requirements

Job Key Qualifications:

• Candidate must possess at least a Bachelor’s/College Degree in Business Administration or its equivalent

• Required skills: Excellent leadership skills, analytical, has basic problem-solving skills

• At least 3 years of working experience in the related field is required for this position

• Applicants must be willing to work in Robinsons Supermarket - General Santos City.