Regional Program Executive
2 months ago
- To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence
- To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free
- To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customersâ requirement in Standard Operating Procedure (SOP); and reinforce origins compliance
- To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible
- To control the teamâs coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time
- To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner
- To coordinate with internal departments â Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA)
- To prepare commercial reports for both internal and external
- Professional education or degree in business or supply chain
- Bachelor's degree is desirable
- Strong English communication skills
- Supply Chain expertise is an advantage
- Preferably with excel Formula Skill (e.g. VLOOKUP), Visual Basic Advance (VBA) knowledge
- Strong data management and reporting skills
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Regional Program Specialist RS-OK
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