Process Associate

3 weeks ago

Metro Manila, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate, Customer Care 

In this role, the Deductions Analyst is responsible for ensuring the accurate and timely resolution of customer deductions from accounts receivable.  

He/She will work closely with internal departments, such as sales, customer service, and finance, to address deduction issues and maintain a healthy accounts receivable portfolio. 

Responsibilities 

  • Manage/Review and analyze customer deductions to identify root causes and discrepancies 

    • Investigate and gather necessary information to understand the nature of deductions 

      • Communicate effectively with internal teams, including Sales, Customer Service, Finance, to gather relevant information and resolve deduction issues 

        • Collaborate with customers and stakeholders to obtain necessary documentation and clarification 

          • Develop and implement strategies to recover funds associated with invalid or unauthorized deductions 

            • Implement corrective actions to prevent future deductions and improve overall accounts receivable processes 

              • Maintain accurate and detailed documentation of deduction-related activities 

                • Generate reports on deduction trends, recovery efforts and process improvements 

                  • Identify opportunities continuously for process improvements in the accounts receivable and deductions management processes 

                    • Provide recommendations to streamline procedures and enhance efficiency 

                      Qualifications we seek in you 

                      Minimum Qualifications / Skills 

                      • Bachelor’s degree in Accounting, Finance or related field 

                        • Preferably with previous experience in accounts receivable, deductions management, or a related financial role  

                          • Familiarity with accounting software, ERP (High Radius) systems, SAP, Trace/APEX/Forge and Microsoft Office suite 

                            Preferred Qualifications/ Skills 

                            • Preferably from Food/Consumer Packaged Goods (CPG) industry but not required 

                              • Ability to work in a team and good interpersonal skills 

                                • Demonstrate a high level of self-motivation, energy and flexibility 

                                  • Ability to adapt to changing business needs and implement effective solutions 

                                    • Understanding of the industry and customer-specific requirements related to deductions 

                                      • Experience in working collaboratively with cross-functional team 

                                        Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

                                        Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.   

  • Process Associate

    3 weeks ago

    Metro Manila, Philippines SGL Manila (Shared Service Center), Inc. Full time

    SGL Manila (Shared Service Center), Inc is currently hiring for 3 Process Associates with different functions each: CW1 (Cargo Wise One expertise) Track and TraceRoles and Responsibilities for CW1:Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely...

  • Assessment Processing Associate

    1 month ago

    Metro Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.   We are looking for an Assessment Processing Associate to join our Test and Document Production Department.   Every year our...

  • Process Associate

    2 months ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    4 weeks ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    1 month ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    3 weeks ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    2 months ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    4 weeks ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines SGL Manila (Shared Service Center), Inc. Full time

    SGL Manila (Shared Service Center), Inc is currently hiring for 3 Process Associates with different functions each: CW1 (Cargo Wise One expertise) Track and TraceRoles and Responsibilities for CW1:Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely...

  • Business Process Associate

    1 month ago

    Metro Manila, Philippines Atlassian Philippines, Inc. Full time

    Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Assessment Processing Associate

    1 month ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for an Assessment Processing Associate to join our Test and Document Production Department. Every year our organisation...

  • Process Associate

    2 months ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Client Services Associate

    1 month ago

    Metro Manila, Philippines Canon Business Process Services Philippines Inc. Full time

    About Us As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to...

  • Processing Associate

    1 month ago

    Metro Manila, Philippines TopRank Review Academy Full time

    Processes clients for NCLEX, UKCBT, HAAD, PROMETRIC and DHARequests approval for credit card usageMonitors client’s accounts regarding the status of applicationSchedules examination of studentsReports to the management regarding operationsManages application feesResponds to students’ concerns regarding their applicationLocation: Quiapo, Manila

  • Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    1 month ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    4 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Alabang | Process Associate | Collections Specialist

    4 months ago

    Metro Manila, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    4 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...