Operations Engineer

4 weeks ago

Makati, Philippines ING Full time

Operations Engineer


Your role & work environment

We are looking for an Ops engineer to join us in one of the four ING Sophis squads responsible for delivering, integrating and maintaining custom solutions for Finastra’s Financial Markets package Sophis, a Windows and Oracle based two-tiers application used for the trading, operations and risk management of equity and commodity derivative products.

You will be based in Manila and work in a multi skilled squad (mix Dev & Ops Eng.) centered in Brussels, Belgium. Your main task will be application support of Sophis (as well as the in-house processes developed by the ING Sophis team). You are also the first line of interaction with our end-users in case of any issue, functional or technical in nature. Application support will include all sides of ITIL service management such as incident, problem and change management.

During down time, you will use the agile methodology to deliver project-based backlog stories following priorities determined by our product owners (PO).

Finally you act as a reliability engineer, providing others with the means to more efficiently maintain the application. Your deliverables assist in developing, testing, deploying, maintaining and proactively monitoring all Sophis native and custom developed processes. You give feedback to others on how to improve stability, performance and recoverability of all Sophis components.

Your key responsibilities

1. Application support: You are undertaking shifts, covering Brussels out-of-office hours, during which you are responsible for troubleshooting alerts (alone or in collaboration with other subject matter experts) and ensuring that processes complete within Service Level Agreement (SLA). All while using ITIL best practices.

2. End-user support: You have immediate user-facing interactions with our internal end-users and you are responsible for answering their service requests.

3. Governance: You work on an application rated Critical for the bank, ensuring SOx and GDPR compliancy and the good management of  IT Risk controls. You take an active part in the change and release management.

4. Automation: You strive towards automation and you assist the Sophis Platform squad in bringing us to full continuous delivery. With a DevOps attitude, you automate IT Ops related tasks using good scripting practices and modern continuous delivery tools (from source control for your scripts to extend existing deployment pipelines within Azure DevOps).
 

Skillset

Bachelor or Master degree: in computer science, or another area with strong IT background;Application Support : extensive experience working in the role (5+ years), preferably in the banking domain;ITIL: comfortable with service management;SQL programming: syntax, objects utilization and optimization;Windows: platform and application usage (Citrix, Windows servers, …);Scripting language: experience in either PowerShell, Bash,  VBA, Python;Finastra’s Sophis: Demonstrable experience (Functional and IT) is a plus; Scrum or Agile: comfortable with backlog management;Continuous Delivery : using version control and deployment pipelines such as Azure DevOps and their core functions;English: excellent verbal and writing skills

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.


You will need to:

You bring the right mindset and work as a team in a pragmatic approach;You take full ownership in building and running the platform;You actively participate in the planning and estimation of tasks;You are in constant dialogue with your tribe: you understand the goal of our business and work in a team of experts to find the most relevant solution for the customer’s needs.

We redefine banking. What about you?
 

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that

  • Senior Operations Engineer

    3 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Ops Engineer In-house developed back-office systems Financial MarketsING is looking for an ambitious IT professional to become OPS Engineer in the Financial Markets Back Office domain. The DevOps team supports the strategic application DocumentumFM. DocumentumFM is developed in-house and is considered critical for the bank. The application runs stable,...

  • Operations Engineer

    1 month ago

    Makati, Philippines ING Full time

    Ops Engineer – Wholesale Banking BillingYour role & work environment You are an energetic Ops Engineer with a passion for IT and a positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer. Close collaboration within and across the squads and with the...

  • Operations Engineer

    4 weeks ago

    Makati, Philippines ING Full time

    Job DescriptionOperations EngineerYour role & work environmentWe are looking for an Operations Engineers to join us in our ING Anvil squad.You will be based in Manila and work in a multi skilled squad (mix Dev & Ops Eng.) centered in The Netherlands. Your main task will be application support of ION Anvil.You are also the first line of interaction with our...

  • Operations Engineer

    3 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Ops Engineer – Wholesale Banking BillingYour role & work environment You are an energetic Ops Engineer with a passion for IT and a positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer. Close collaboration within and across the squads and with the...

  • Analyst - Credit Debt Collection

    4 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    Where you fit Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction....

  • Customer Success Specialist

    4 weeks ago

    Makati, Philippines Shell Business Operations - Manila Full time

    Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our...

  • Rigging Engineer

    3 weeks ago

    Makati, Philippines East West Placement Center Inc. Full time

    Rigging Engineer bound to Qatar! Role Description This is a contract role for a Rigging Engineer. The Rigging Engineer will be responsible for overseeing the rigging operations. The day-to-day tasks include planning and coordinating rigging activities, ensuring compliance with safety regulations, conducting inspections and maintenance of rigging equipment,...

  • Rigging Engineer

    3 weeks ago

    Makati, Philippines East West Placement Center Inc. Full time

    Rigging Engineer bound to Qatar!Role DescriptionThis is a contract role for a Rigging Engineer. The Rigging Engineer will be responsible for overseeing the rigging operations. The day-to-day tasks include planning and coordinating rigging activities, ensuring compliance with safety regulations, conducting inspections and maintenance of rigging equipment, and...

  • Rigging Engineer

    3 weeks ago

    Makati, Philippines East West Placement Center Inc. Full time

    Rigging Engineer bound to Qatar! Role Description This is a contract role for a Rigging Engineer. The Rigging Engineer will be responsible for overseeing the rigging operations. The day-to-day tasks include planning and coordinating rigging activities, ensuring compliance with safety regulations, conducting inspections and maintenance of rigging equipment,...

  • Systems Engineer

    4 weeks ago

    Makati, Philippines TASQ Staffing Solutions Full time

    Onsite | Makati | Shifting Schedules Non-negotiable Required Qualifications: > Bachelor’s Degree in Electronics and Communications Engineering, Computer Engineering, Computer Science, or other related courses. > 4 years minimum experience in Active Directory, Windows Server Administration, Database Set-up and Administration, TCP/IP Networking, Email...

  • Systems Engineer

    4 weeks ago

    Makati, Philippines TASQ Staffing Solutions Full time

    Onsite | Makati | Shifting SchedulesNon-negotiable Required Qualifications:> Bachelor’s Degree in Electronics and Communications Engineering, Computer Engineering, Computer Science, or other related courses.> 4 years minimum experience in Active Directory, Windows Server Administration, Database Set-up and Administration, TCP/IP Networking, Email System...

  • Systems Engineer

    4 weeks ago

    Makati, Philippines TASQ Staffing Solutions Full time

    Onsite | Makati | Shifting Schedules Non-negotiable Required Qualifications: > Bachelor’s Degree in Electronics and Communications Engineering, Computer Engineering, Computer Science, or other related courses. > 4 years minimum experience in Active Directory, Windows Server Administration, Database Set-up and Administration, TCP/IP Networking, Email...

  • OPS Engineer

    4 weeks ago

    Makati, Philippines ING Full time

    Your work environment: Financial Markets and Global Treasury (FMGT Tribe) is responsible for the IT environment that enables the most crucial commercial activities of ING: Trading, Risk Management, and Liquidity Management. Thousands of trades are being processed in real time by our systems/interfaces every hour. Flawless processing is key as trades covering...

  • Customer Success Specialist

    3 weeks ago

    Makati City, Philippines Shell Business Operations - Manila Full time

    Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our...

  • Network Engineer

    4 weeks ago

    Makati, Philippines Chevron Holdings Inc Full time

    Chevron is accepting online applications for the Network Engineer position located in Makati, Philippines. Join our Team Chevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for decades to come, while growing lower carbon businesses that will be a bigger part of the...

  • DEV Engineer

    2 weeks ago

    Makati, Philippines ING Full time

    Your work environment: Financial Markets and Global Treasury (FMGT Tribe) is responsible for the IT environment that enables the most crucial commercial activities of ING: Trading, Risk Management, and Liquidity Management. Thousands of trades are being processed in real time by our systems/interfaces every hour. Flawless processing is key as trades covering...

  • IT Workplace Services Engineer

    1 month ago

    Makati, Philippines ING Full time

    IT Workplace Services Engineer The IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring, and deploying computer systems, enforcing security measures, and maintaining...

  • Process Automation Engineer

    3 weeks ago

    Makati, Philippines Cobden and Carter International Inc Full time

    Job title: RPA senior engineerWork setup: Flexible work arrangement (Hybrid - reporting onsite if needed) Location: MakatiResponsibilities:The RPA Senior Engineer is mainly responsible for planning and executing the day-to-day activities of Robotics and Process Automation engagements for clients. He/she will assist clients in evaluating manual operations to...

  • Network Operations Center Manager

    3 weeks ago

    Makati, Philippines ApolloTech Software Inc Full time

    Duties and Responsibilities 1. Manage the Network Deployment for the IP Backbone, Network Routing/Switching Equipment, Computes, Cloud implementations. 2. Responsible for coordinating with internal, external & 3rd party deployment teams to support and build out of new sites & augmenting existing network sites. 3. Overseeing operational testing,...

  • DEV Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines ING Full time

    Your work environment: Financial Markets and Global Treasury (FMGT Tribe) is responsible for the IT environment that enables the most crucial commercial activities of ING: Trading, Risk Management, and Liquidity Management. Thousands of trades are being processed in real time by our systems/interfaces every hour. Flawless processing is key as trades covering...