Operations Supervisor, Remote

1 month ago

Manila, Philippines ConnectUs Marketing Solutions Inc. Full time
Paglalarawan Join our team while working at the comfort of your home
OPERATIONS SUPERVISOR
**This position is open for WFH and ON-SITE (Batangas City)**
Job Description:
  • Assist in the training process
  • Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies
  • Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations
  • Provide ongoing coaching opportunities and inspiration to agents
  • Foster a positive and motivated work environment, promoting teamwork, and continuous improvement
  • Identify operational issues and suggest possible solutions
  • Prepare reports and analyze data to assist management
  • Work with other supervisors and members of the management team
  • Assist in the formulation of targets for individuals and teams
  • Measure performance with key metrics
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Perform other duties as assigned

Qualifications:
  • Proven experience as a call center supervisor or in a similar supervisory position
  • Experience in customer service
  • Exceptional verbal and written English communication skills
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Strong understanding of company products, policies, and services
  • Excellent organizational and leadership skills
  • Ability to coach, train, and motivate employees
  • Knowledge of performance evaluation procedures
  • A results-oriented approach
  • Excellent problem solving, leadership, and customer service skills
  • Ability to work under pressure

MUST HAVE the following equipment:
  • Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
  • Internet connection: Wired connection; minimum of 10 Mbps
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype

So, why join us?
  • Permanent work-from-home or hybrid work set-up at Batangas City office
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits
  • Health benefits, leave credits, bonuses, and other incentives
  • We are growing so there is great opportunity for leadership and promotion
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month
  • Starting salary: PHP 18, ,000 per month

WE LOOK FORWARD TO WORKING WITH YOU

About ConnectUs Marketing Solutions Inc.:

WHO WE ARE?
ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here.

CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

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