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Change Analyst

3 months ago

Metro Manila, Philippines Datacom SouthEast Asia Full time
Change Analyst

Manila, Philippines

3 Jul 2024 The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.\

Culture

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

Role Overview

The Change Analyst is responsible for providing analysis and administrative support to changes within a customer’s site and ensuring that all changes progress in a timely manner within the change management lifecycle. The purpose of this role is to ensure that changes and releases made on systems within Datacom’s control adhere to the defined Change Management Processes

Role Responsibilities

The Change Analyst is responsible for (but not limited to):

Ensuring all changes comply to the requirements of the Datacom Change Management processes Ensuring that Support Teams, Customers and ITIL Process owners adhere to the Change Management processes in line with customer requirements and ITIL Best Practices. Facilitating effective communication and coordination to all stakeholders of the Change Management Process for the successful implementation of changes and releases. Escalating to the Change Manager as required and to the Service Lead, if needed. Compiling Business communications, as required. Providing the Change Manager with pertinent information for Change reports on a regular basis. Assisting Change Managers with arranging action groups, and training sessions. Regularly coordinating with all change requestors and workflow task owners to ensure completeness and accuracy of information for each change order ticket. Ensuring change information is complete for CAB members to review and where necessary approve the change. Assisting the Change Manager in performing Post Implementation reviews for failed changes. Providing administrative support for Change Management meetings. Coordinating retrospective Change documentation following Emergency Changes Produce daily reports. Maintaining the Change/Release Calendar with updated change information. Identifying risks discovered in or affecting the Change Management process and delivery of Change Management services to the client and escalate to the Change Manager or Service Lead. Identifying opportunities for continuous improvement to build a culture of service excellence. Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.

Requirements

Knowledge

Good understanding of Service Management practices. Knowledge of Change Management principles. Working knowledge in ITIL Methodologies.

Experience

2+ years of experience in IT, with experience in a business environment.

Skills

Ability to converse with both end-users and IT employees at all levels of the organisation. Good understanding of all aspects of the systems/software development lifecycle. Excellent communication skills, both written and verbal

Certification

Certification in ITIL Methodologies.

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.