Technical Service Engineer
2 weeks ago
About the Role
Location: Ermita, Manila
Role Type: Full-time
Department: Technical Services
Reporting to: Product Technical Manager
As a Technical Service Engineer - EML / Lighting, you will be responsible for the overall operation involving research, design, testing, evaluation, and development of all EML (Emergency Lighting) and Lighting products under FELCO.
Other responsibilities include:
Managing the Product Testing, Product Evaluation, Product Research and Product DevelopmentBeing involved in Product Manual Generation and Packaging ReviewsRegulating Test Equipment Management (Maintenance and Calibration) and EnhancementInitiating and planning Process ImprovementsConducting Document Management (SOP’s/WI’s)Ensuring Laboratory Safety and CleanlinessProviding accurate, valid, and complete information by using the right methods/tools.Handling customer complaints, and providing appropriate solutions and alternatives within the time limits and also doing follow-ups to ensure resolution.Keeping records of customer interactions and processing customer accounts and file documents.
To succeed and grow in this role, you will be required to meet the following qualifications:
Bachelor’s degree in Electrical Engineering or ECEAt least one year of experience in the same roleMust be a Licensed Electrical Engineer Excellent product and market knowledge on electrical and lighting devicesMust be willing to work in Ermita, Manila
About FELCO
At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.
Since we started our operations in 2001, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy lighting and electrical solutions through our brands—Firefly, Royu, ECOLum, and Herks. Today, we continue to ensure a diverse range of premium products for our valued customers by introducing new categories and by partnering with internationally-recognized brand Chint.
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