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Technical Support Analyst

2 months ago


Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Job Overview 

Provides first-line support to company employees to resolve computer software, hardware and networking problems.  Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.

 

Essential Functions 

• Provide first Level  Second level of support and convey resolution to customer issues 

• Accurate escalation of unresolved queries to the next level of support team 

• Track, Route and redirect Problems to correct resources 

• Utilize excellent customer service skills and exceed customers’ expectations 

• Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills 

• Ability to deal with users through Calls, Chats and Email

• Good typing speed (minimum 40 WPM and 98% accuracy) 

• Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook 

• Good analytical and problem solving skills 

• Good interpersonal and customer care skill 

• Flexible in working 24/7 environment

 

Qualifications 

• Associate's Degree Preferred 

• 2-4 years of working experience within the Information Technology field Preferred