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Technical Support Analyst
2 months ago
Job Overview
Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.
Essential Functions
• Provide first Level Second level of support and convey resolution to customer issues
• Accurate escalation of unresolved queries to the next level of support team
• Track, Route and redirect Problems to correct resources
• Utilize excellent customer service skills and exceed customers’ expectations
• Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills
• Ability to deal with users through Calls, Chats and Email
• Good typing speed (minimum 40 WPM and 98% accuracy)
• Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
• Good analytical and problem solving skills
• Good interpersonal and customer care skill
• Flexible in working 24/7 environment
Qualifications
• Associate's Degree Preferred
• 2-4 years of working experience within the Information Technology field Preferred