IT Supervisor

1 month ago

Philippine, Philippines Office Partners 360, Inc. Remote Work Freelance Full time

Why join OP360?

HMO upon hireMonthly Performance bonusAnnual performance bonusFast-growing company

Job Description

Manage and lead a team of IT professionals, providing guidance and support to ensure efficient IT operations.Oversee the implementation, maintenance, and troubleshooting of hardware, software, and network systems.Monitor system performance, identify areas for improvement, and implement necessary solutions to optimize operations.Collaborate with internal stakeholders and external vendors to evaluate and implement new technologies and systems.Develop and enforce IT policies, procedures, and best practices to maintain a secure and compliant IT environment.Provide technical support and guidance to end-users, resolving IT-related issues promptly and effectively.Conduct regular system audits and implement preventive measures to mitigate risks and ensure data integrity and security.Stay up-to-date with industry trends, emerging technologies, and best practices, and make recommendations for continuous improvement.Prepare and maintain documentation, including system configurations, user manuals, and IT-related policies and procedures.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.Proven experience as an IT Supervisor or a similar role within a BPO or IT services environment.Strong knowledge of network infrastructure, systems administration, and IT security.Experience with various operating systems, databases, and software applications commonly used in a BPO settingSolid understanding of ITIL framework and best practices.Excellent leadership and team management skills, with the ability to motivate and guide a diverse IT team.Strong problem-solving and decision-making abilities.Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.Ability to work in a fast-paced and dynamic environment, handling multiple priorities and meeting deadlines.