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Store Supervisor

2 months ago

Metro Manila, Philippines Stores Specialists, Inc. Full time

 

Store locations:

SM Mall of AsiaAyala Mall by the BayOkada ManilaCity of DreamsSolaireResorts World (Terminal 3)

 

Duties and Responsibilities:

 

Manages the overall operations of the branch; leads in supervising the store operations including the cashiers, sales consultants, and other employees assigned in the store. (e.g utility & security guards)Ensure promotions are accurate and in tune with the company’s standards, maintain outstanding store condition and visual merchandising standards.Prepares daily, weekly, and monthly sales reports.Recruit, coach, counsel, discipline, and train employeesEvaluate self-on-the-job performance, as well as other staff.Maintain inventory and ensure items are in stock.Maintain health and safety measures and store’s cleanliness; complete store administration and ensure compliance with policies and procedures.Help, drive, motivate, and encourage retail sales staff to achieve sales targets.Handle customer complaints, issues, and questions; ensure high levels of customer satisfaction through excellent service.Report on buying trends, customer needs, profits, etc; propose innovative ideas to increase market share.Conduct personnel performance appraisals to assess training needs and builds career path.Deal with all issues that arise from staff or customers (complaints, grievances, etc)

 

Job Specifications:

Graduate of 4-year business courseWith at least one (1) year of experience in the same/related fieldWith excellent selling and customer service and management skillsWith strong leading and organizational skills and business orientationWith extensive experience in retail/fast food operationMust be willing to work on holidays and weekends.Must be proficient in both oral and written communication.

 

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