QA - BPO | Dayshift & Weekends Off - Makati

4 days ago


Metro Manila, Philippines Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:
 

Assess and rate inbound and outbound calls according to company quality standards.Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.Provide concise feedback with advisable reply and valuable action plan.Consolidate agent scores and draft daily, weekly and monthly report.Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

Bachelor's Degree holder.With at least a year of relevant experience QA.A strong background in call audits, assessing and rating inbound and outbound calls according to company quality standards.With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.

 

Work Set-up:

Day Shift Reporting at 20th Floor Century Diamond Tower, Kalayaan Avenue cor. Salamanca St. Century City, Brgy. Poblacion, Makati City. Weekends Off.
 


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