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SAP analyst/Specialist

3 months ago

Metro Manila, Philippines Wipro Philippines Inc. Full time

SAP Analyst responsibility:

 

 

1. SAP analysts must be able to receive and resolve incidents through all mediums (phone calls, chats, emails and self-service).

2. SAP Analysts should be able to apply all of their training knowledge from day one.

3. Should be able to apply basic logic to incident tickets.

4. Timely incident update

5. Escalate some incidents to SAP LVL2 team if the issue is beyond our scope.

6. Can put all of the knowledge from the KB article and previous incidents to use.

7. Quick learner and adaptable to changes