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Senior Business Operations Analyst

3 months ago

Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous understanding and expertise to achieve results.
  • Ability to complete work self-guided and with a team.
  • College or university degree required.

General Profile

  • Requires knowledge and experience in field.
  • Uses best practices and knowledge of business to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Acts as a resource for colleagues with less experience.

Functional Knowledge

  • Requires conceptual expertise of theories, practices, and procedures. 

Business Expertise

  • Helps teams to integrate and work together.
  • Aware of the competition and what differentiates them.

Impact

  • Impacts a range of customer, operational, project, or service activities.
  • Works within broad guidelines and policies.

Leadership

  • Acts as a resource for colleagues with less experience.
  • May guide small projects with manageable risks and resource requirements.

Problem Solving

  • Solves complex problems.
  • Takes a new perspective on existing solutions.
  • Exercises judgment based on the review of multiple information sources. reviewing many sources of information.

 Skills

  • Clearly articulates difficult or sensitive information.
  • Works to build consensus within a team.

Responsibility Statements

  • Serves as a primary liaison and facilitates working sessions to meet operational and customer goals.
  • Identifies and organizes data to produce accurate views of operational performance.
  • Develops detailed operational dashboards ensuring requirements meet goals for recommendations.
  • Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
  • Examines and recommends changes or improvements to policies, quality, and problem resolution.
  • Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
  • Conducts advanced research and is the steward of prepared operations reports.
  • Acts as a resident expert with advanced knowledge of the business organization, operating processes, and regulations.
  • Mentors less experienced peers on data analysis, dashboard development, and operational strategic plans.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.